FAQ: Answers to Frequently Asked Questions

Q: Why do you need my phone and address information?
A: Your phone number is collected in case we need to reach you in emergency situations. Since this service is provided to Cornell students only and pick-up occurs on campus, the school has advised that we keep a record of the identity of our passengers. We do not use this information in any way other than keeping a record of your order form for the year.
Q: What happens when inclement weather is forecasted?
A: In cases of inclement weather, we defer to the bus company and bus drivers in making a decision of whether the bus trip can continue as scheduled or should be delayed. All passengers will be notified by email regarding any changes.
Q: Do you sell one-way tickets?
A: No. You must purchase a roundtrip ticket. You may, however, be able to purchase a one-way ticket from another student who has already purchased a roundtrip ticket.
Q: Can I reach you by phone?
A: Yes. Please send an email to cbbus (at) hotmail (dot) com and we will provide you with a contact number.
Q: Do you offer refunds?
A: No, once you have been confirmed for a seat on the bus, you cannot get a refund. We do, however, allow you to sell your seat to another student. Money transaction would be between you and the student. Once the seat is “sold,” you will send us an email with the name and contact information of the person that will be taking your place. Once you have received confirmation that the switch has been made, the transaction has been completed.
Q: How can I sell my seat?
A: Try resources at Cornell University regarding student life. If the bus is sold out, we keep a running list of students looking to buy a ticket. Email us and we can pass along their contact information to you.
Q: Do you keep a waitlist?
A: Yes. If the bus is sold out, we do keep a list of students wanting to buy a seat. Please Note: the only thing we do with the waitlist is to pass along the contact information of students on that list to current passengers who are looking to sell their seat.
Q: Are there luggage requirements?
A: Yes, please refer to our Bus Policy.
Q: What information will I receive through email?
A: First, you will receive a confirmation from cbbus@hotmail.com that your order and payment have been processed. Second, a week before the bus trip departs, the student coordinator will send out a more detailed email regarding that particular bus trip. Please Note: emails will only be sent to the addresses listed on the Order Form you submit.
Q: For online payment, I filled out the order form electronically and submitted payment, Paypal has confirmed my payment. Is that proof that I have a seat on the bus trip?
A: No. You must receive a confirmation from cbbus@hotmail.com which will guarantee your seat. this may take a few days after you have made your paypal payment. If a bus has been sold out, and you were able to purchase a seat before we posted a “sold out” notification, your money will be refunded and you will be placed on the waitlist.
Q: In what order do you process bus orders?
A: We process the bus orders in the order that we receive full payment.

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